Privacy Policy

nemi only collects what it needs to run the service. This page sets out what we collect and how we use it. For terms governing the use of nemi, see the Terms of Use. For operator details, see the Legal Notice.

Contents

• 1. What we collect
• 2. How we use it
• 3. Third-party processors
• 4. AI usage
• 5. Affiliate links
• 6. International transfers
• 7. Retention
• 8. Deletion and access requests
• 9. Use by minors
• 10. Use from outside Japan
• 11. Security measures
• 12. Changes to this Policy
• 13. Contact

1. What we collect

1.1 Account information

• Email address and user ID.
• For external sign-in: profile information you permit the provider to share (name, icon).

1.2 Information from use of the service

• Skin profile (optional: skin type, atopy tendency, age range, concerns, ingredients you avoid). If you set one, it is stored linked to your account.
• Saved-product references and shared collections.
• Your answers to short product questions (like "Are you using this?") — optional. If you answer, the answer is stored together with the product it was about.
• If you enter a giveaway campaign, the Instagram username you submit.
• Photo submissions for unregistered products (optional).
• If you allow push notifications, a notification token identifying your device. It is stored linked to your account and used only to send notifications. You can turn notifications off at any time in your device settings.
• The content of issue reports and inquiries.

1.3 Information collected automatically

The following is recorded as you use the app and is stored linked to your account.

• Screen history: which screens you opened, the order you opened them in, the screen you came from, and when. Also the start and end of each app session, and the time you last used the app.
• Barcode scans: the barcode number, and whether the product was found in our database.
• Product searches: the words you searched for, any filters applied, and how many results came back.
• Product pages you opened, and the similar products shown alongside them.
• In-app actions: when the subscription screen was shown and which plan was selected, taps on a store purchase button and which store, how many messages you sent to the AI assistant, progress through the submit-a-product and giveaway entry steps, onboarding progress, and whether camera access was granted.
• Which product questions were shown to you, when, and whether you answered.
• Push notifications we sent you: the type of notification, when it was sent, and whether it was opened.
• Application version, OS type, display language, and information used for defect investigation.

We do not collect: the contents of your conversations with the AI assistant, advertising identifiers or cross-app tracking, precise location, or your contacts.

2. How we use it

• Providing and personalizing the service.
• Responding to defects and improving the service.
• Understanding how the app is used: which screens are opened and in what order, where people abandon a task, and how often a scanned product turns out to be missing from our database. We use this to improve the app and the database.
• Expanding the database. Barcodes and search terms that returned no result are used to decide which products to add.
• Sending important notices.
• Sending push notifications: when a product you submitted is added to the database, when a product you scanned becomes available, and occasional messages about using the app.

We don't use your information for advertising and we don't sell it to third parties.

3. Third-party processors

To deliver the service, we use the following categories of providers. Each is contractually required to apply appropriate protection.

Provider names will be disclosed on request via support@nemi.beauty.

4. AI usage

nemi uses external AI services for part of its content processing and classification. Only public ingredient names and product namesare sent to the AI; no user-identifying information (email address, user ID, IP address, scan history, etc.) is transmitted.

AI-generated content may contain errors. Please use it as reference only and consult a physician or pharmacist for important decisions (pregnancy, allergies, medical conditions). To report an error, use the in-app "Report issue" flow or email support@nemi.beauty.

5. Affiliate links

Purchase buttons on product detail pages (such as "View on Amazon," "Buy on Rakuten," "View on Olive Young Global," or "View on @cosme Shopping") are affiliate links to external retailers. There is no additional cost to you.

The affiliate relationship has no influence on product scores, ingredient safety ranks, or similar-product selection. Scores are calculated from publicly available safety data.

In accordance with the stealth-marketing rule under the Premium Display Act (effective October 1, 2023), the existence of affiliate links is disclosed on this page. Purchase buttons state the destination retailer.

6. International transfers

Some of the providers above are located in the United States. The United States is not among the countries designated by Japan's Personal Information Protection Commission as having a level of protection equivalent to Japan's. Each provider handles personal data in accordance with its own privacy and security policies (APPI Article 28). Further details will be disclosed on request.

7. Retention

• While your account is active, we retain data to provide the service.
• When you delete your account, related data is promptly removed from the servers.
• Anonymous logs may be retained for a limited period to improve the service.

8. Deletion and access requests

You can delete your account and related data at any time via Settings > Delete my data in the app.

If you're on a paid plan, deleting the account does not automatically cancel your App Store subscription. To avoid continued billing, cancel the subscription first from the App Store management screen.

Requests to access, correct, or delete your personal data may be made to support@nemi.beauty. We will respond in principle within two weeks.

9. Use by minors

The service is intended for individuals aged 13 and over. Individuals under 13 should use it with the consent of a guardian.

10. Use from outside Japan

nemi is operated under Japanese law (APPI). Users outside Japan may submit requests via the APPI framework by emailing support@nemi.beauty.

11. Security measures

• Designated personnel for data handling and enforcement of the least-privilege principle.
• Encryption of communications and stored data; secure storage of credentials.
• Contracts with processors confirming appropriate protective measures.

12. Changes to this Policy

Where a significant change is made, it will be announced in advance in the app and on this page. Continued use of the service after a change constitutes acceptance of the revised Policy.

13. Contact

For official operator information, see the Legal Notice.
Contact: support@nemi.beauty